Welcome to NYC’s Spookiest Halloween Party


Thank you for choosing Ignite Group for your event experience. We value your trust in us and are committed to providing you with exceptional service.

Please review the following refund policy carefully:

Refund Eligibility:

All ticket sales are final and non-refundable. This means that once a ticket is purchased, it cannot be returned, exchanged, or refunded, except in cases of event cancellation.

Non-Refundable Items:

- Please note that certain fees such as service charges, processing fees, or any additional services are non-refundable.

Event Changes:

- In the event of a rescheduled event, ticket holders will have the option to attend the rescheduled date or request a refund.

Cancelled Events:

- In the event of a cancellation, Ignite Group will make every effort to notify ticket holders via the contact information provided during the ticket purchase.

Force Majeure:

- Ignite Group reserves the right to amend or cancel events in cases of force majeure, including but not limited to natural disasters, strikes, or other unforeseen circumstances beyond our control. In such cases, refunds will be issued.

Questions and Support:

Ignite Group reserves the right to update and modify this refund policy at any time without prior notice. Please refer to our website for the most current version.

Thank you for being a valued member of the Ignite Group community. We look forward to providing you with outstanding event experiences.